Acquiring Forgotten Credentials

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Once you create your Frontline ID account, you can retrieve a forgotten username and password through the application's sign in page. The Sign In page includes two links below the entry boxes that read "Forgot Username" and "Forgot Password". 

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Username Retrieval

If you select I forgot my username, the system will prompt you to enter the email affiliated with your Frontline ID account. (You chose this email during the initial account creation.)  Enter this address and press Email Username.

The system will then send an email to the provided address that indicates your Frontline username.

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Password Reset

If you select I forgot my password, the system will prompt you to enter the username affiliated with your Frontline ID account. Enter this username and press Continue to receive an email through the address affiliated with your Frontline account. 

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Once the email is opened, press Change Password. A password prompt will open. Eter your new password and press Save Change to update your password.

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This credential recovery process allows you to manage your own Frontline ID account without relying on District Administrators for assistance.

District Administrators cannot retrieve a forgotten password, but they can assist with username retrieval. Contact your District Admin if you experience any trouble receiving the username recovery email.