Acquiring Forgotten Credentials

Once you create your Frontline ID account, you can retrieve a forgotten username and password through the application's sign in page. The Sign In page includes two links below the entry boxes that read "I forgot my username" and "I forgot my password". 


Username Retrieval

If you select I forgot my username, the system will prompt you to enter the email affiliated with your Frontline ID account. (You chose this email during the initial account creation.) 

Enter this address and click Email Username.


The system will then send an email to the provided address that indicates your Frontline username.


Password Reset

If you select I forgot my password, the system will prompt you to enter the username affiliated with your Frontline ID account. 


Enter this username and click Continue to receive an email through the address affiliated with your Frontline account. 

Once the email is opened, click Change Password.


A password prompt will open where you can enter your new password and save your changes.


This credential recovery process allows you to manage your own Frontline ID account without relying on District Administrators for assistance!

Pro Tip

District Administrators cannot retrieve a forgotten password, but they can assist with username retrieval. Contact your District Admin if you experience any trouble receiving the username recovery email.

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