Popular Questions for Substitutes

Audience:

Labels:

  • accept job
  • cancel job
  • reject job
  • account settings
  • block
  • calendar
  • availability
  • available
  • day off
  • pay
  • stub
  • location
  • district
  • add location
  • four digit code
  • tax

Click on a question below to find an answer.

 Absence Management

How do I find available jobs?

Select the View All Available Jobs link on the homepage. This selection opens the "Available Jobs" page which includes a comprehensive list of any assignments that have been posted by employees within your district(s). Select a job to view its details, including a phone number and/or notes about the assignment. If you wish to accept the job, press the Accept button at the bottom of the page.

Additional Resources:

How do I view jobs from more districts/locations?

Location visibility will vary based on the district(s) with which you are affiliated. You can manage your personal information, PIN, preferred schools, call times, and district list by accessing the Absence Management application (log in at app.frontlineeducation.com) and selecting the "Preferences" option in your application's side navigation.

Ensure you have not accidentally restricted visibility for some schools, and add/manage any additional districts with which you may be affiliated via these preferences.  

If a visibility issue persists, you can reference your organization's contact details by accessing the Absence Management application and selecting the   Help Resources icon in the top right corner of the application to contact your District Admin.

Can I recover a rejected job?

Unfortunately, you cannot recover a rejected job assignment.

Can I cancel an accepted job?

Once accepted, not all jobs will have the option to cancel. (These restrictions might occur if a job is too close to its start time, etc.) If you can cancel a job, you will see a red "Cancel" button on the Job Details page. Please contact your District Administrator if you require assistance. You can reference your organization's contact details by accessing the Absence Management application (log in at app.frontlineeducation.com) and selecting the   Help Resources icon in the top right corner of the application.

How do I view my scheduled jobs?

The homepage provides the first point of reference for potential, upcoming assignments and your next scheduled job. Select a specific assignment under the "Next Scheduled Jobs" section to view its details or access the "Available Jobs" list to review a more broad, comprehensive list of all the available jobs in your district(s).

If you reference the list of all available jobs in your district(s), you will see an additional "Scheduled" tab at the top of the page. Select this option to view a comprehensive list of all your accepted assignments.

Additional Resources:

How do I manage call times?

If you wish to edit your options, please log in at app.frontlineeducation.com and select the Preferences option on the Absence Management home page. (You will need to access the web version of your Absence Management application to determine these call preferences. You cannot perform the changes directly through the mobile app.)

From the Preferences page, select the Call Times option and proceed to edit individual days or enable/disable calling altogether.

Additional Resources:

How do I manage non work days?

You will need to access the "complete" website version of the Absence Management application to block out dates and create Non Work Days. You can select Visit Website from the mobile app's menu or go to app.frontlineeducation.com to access the web sign in page.

Non Work Days can be added via your Absence Management homepage, beside the Available, Scheduled, and Past Jobs tabs.

2023-01-05_14-01-52 copy.png

 Account Settings

How do I recover my username or reset a password?

Open the sign in page for the Frontline mobile app and select the "Forgot Username" or "Forgot Password" link (beneath the Username and Password entry boxes). Either selection will prompt you to provide additional account details.

Once these details are entered, the system will email you information to recover your username or reset your password.

Additional Resources:

Where can I manage my account settings?

You will need to access the "complete" website version of the Frontline application to manage your Frontline Account Settings (e.g., Profile, Frontline ID, Address, etc). You can select Visit Website from the mobile app's menu for quick navigation to the sign in page or go to app.frontlineeducation.com.

 Financial Information

How can I find my pay stub, W-2, or other payment information?

Frontline Education is not a staffing agency. It does not employ substitutes, although it provides tools for districts to use during the hiring and substitute placement processes. You will need to contact your district or staffing agency directly for payment information or any questions about policies and procedures, specific absences, or troubleshooting.