Popular Questions for Employees



  • account settings
  • delete absence
  • PIN

Click on a question below to find an answer.

 Absence Management

How do I create an absence?

You can create a new absence through one of two options within the app.

Click Create Absence directly from the home page or access the Menu and select the Absences option. From this page, you can press the "+" buttonThis opens Step 2 of the absence creation process where you can enter the absence details.

Additional Resources:

How do I leave a note for a sub?

When creating an absence, you can enter a note in Step 5 within the "Note to Substitute" section.

If the absence has been created and not yet approved, you can edit an absence and proceed to the Substitute page on Step 5.

Employees with the proper permissions may only edit an absence before it has been approved. Once approval is given, only an Admin or Campus User can perform edits and leave notes.

How do I assign a sub to an absence?

Organization and Campus Users often have the permission to assign a sub, but some employees may also have this ability, if provided the necessary permission.

When enabled, you will have the ability to assign a substitute during the absence creation process or when reviewing a previously created absence.

Additional Resources:

How do I edit an absence?

Employees with the proper permissions may only edit an absence before it has been approved. Once approval is given, only an Organization or Campus User can perform edits.

To edit an absence, you will need to access its details via the "Absences" section of your app. Select the Absences option on the home screen or navigate to Menu > Absences

This selection will open a list of your requested absences. Review this list and select the absence in question.

Once an absence is chosen, you can then click the Edit option.

If editing rights are restricted, contact your District Administrator for assistance.

Additional Resources:

How do I delete an absence?

The mobile app does not currently support the functionality to delete an absence. Please sign in to Absence Management on the web (app.frontlineeducation.com) and locate the "Scheduled Absences" tab on your homepage to manage upcoming absence details.

Keep in mind, the "Delete" option may not always be available to you within your Absence Management application. Its availability is determined by district permissions, as well as the date of the absence. Please contact your Absence Management System Admin if you require assistance. You can reference your organization's contact details via the  Question icon in the top right corner of the Absence Management application.

Where can I locate my PIN or Frontline ID?

This information will need to be managed within your Absence Management application. You can select Visit Website from the mobile app's menu or go to app.frontlineeducation.com to access the sign in page.

Once logged in to Absence Management, you can manage your Frontline ID and password via the dropdown listed beside your name in the top right corner of the application page. Select the Account Settings option in the dropdown and once opened, choose "Frontline ID."

To manage your PIN and Phone Login ID, select Account via your side navigation and choose the Phone Credentials option. 

 Time and Attendance

How do I view my timesheets?

If enabled, you will see a "Timesheets" option on your app home screen (and via your Menu).

Additional Resources:

 Activity Management

How do I check my Professional Growth activity?

You can use the mobile app to check-in to a registered event for your Professional Growth, web-based account. The event will become available on your mobile dashboard 2 hours prior to the scheduled start time, and you can begin the check-in phase 15 minutes before the event starts.

You cannot view your organization's activities or register for professional development opportunities through the app. The activity catalog and registration process is only available in the web-based version of Professional Growth.

 Account Settings

How do I recover my username or reset a password?

Open the sign in page for the Frontline mobile app and select the "Forgot Username" or "Forgot Password" link (beneath the Username and Password entry boxes). Either selection will prompt you to provide additional account details.

Once these details are entered, the system will email you information to recover your username or reset your password.

Additional Resources:

Where can I manage my account settings?

You will need to access the "complete" website version of the Frontline application to manage your Frontline Account Settings (e.g., Profile, Frontline ID, Address, etc). You can select Visit Website from the mobile app's menu for quick navigation to the sign in page or go to app.frontlineeducation.com.

 Financial Information

Is the Frontline mobile app free?

Yes, the Frontline mobile app is free to download and use!