Select a question below to find an answer.
Getting Started
How do I download and log in to the app?
Please follow the instructions outlined in this article to download and access the free Frontline mobile app.
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What features does the mobile app offer?
Please reference this QuickStart Guide for a list of available features.
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Absence Management
How do I create an absence?
You can create a new absence through one of two options within the app.
Press Create Absence directly from the home page or access the Menu and select the Absences option. From this page, you can press the "+" button.
This selection opens Step 2 of the absence creation process where you can complete the absence details.
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How do I assign a sub to an absence?
Organization and Campus Users often have the permission to assign a sub, but some employees may also have this ability, if provided the necessary permission.
When enabled, you will have the ability to assign a substitute during one of the following scenarios:
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How do I edit an absence?
If an absence has not yet been approved, you can select the Approvals widget and choose an absence from your list of pending approvals. From here, you can select the Edit button in the top left corner of the absence.
If an absence has already been approved, navigate to Menu > Absences. From here, you will need to find the date when the absence occurs and select the absence in question. You can then press the Edit option in the top right corner.
Step 2 of the absence creation process will open, and you can begin to review the absence details and make any necessary updates.
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How do I approve an absence?
If approval rights are provided, you will see a widget labeled "Approvals" on the "Home" screen. Select this option to review a list of absence requests.
Once opened, you can select a specific employee's request to further review the absence details and decide whether to approve or deny the request.
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How do I view who will be absent?
You can review the day's absences directly from the home page of your mobile app.
How do I delete an absence?
If an absence has not yet been approved, you can select the Approvals widget and choose an absence from your list of pending approvals. From here, Admins with the assigned district permissions can select the Delete Absence button and confirm their selection.
If an absence has already been approved, navigate to Menu > Absences. From here, you will need to find the date when the absence occurs and select the absence in question. Admins with the assigned district permissions can then press the Delete Absence button and confirm their selection.
Examples of "Delete Absence" option (pre-approval, post-approval)
Where do I manage locations?
Not all features in Absence Management are available in the Frontline Mobile app. You will need to manage schools and locations within the larger Absence Management application.
Select Visit Website from the mobile app's menu for quick navigation to the Absence Management sign in page or go to app.frontlineeducation.com.
Account Settings
How do I recover my username or reset a password?
Open the sign in page for the Frontline mobile app and select the "Forgot Username" or "Forgot Password" link (beneath the Username and Password entry boxes). Either selection will prompt you to provide additional account details.
Once these details are entered, the system will email you information to recover your username or reset your password.
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Financial Information
Is the Frontline mobile app free?
Yes, the Frontline mobile app is free to download and use!